A COVID-19 PCR test looks for the presence of genetic material from the COVID-19 virus within a swab or saliva sample. These tests are commonly referred to as polymerase chain reaction (PCR) tests. Antigen tests look for parts of the virus.

The PCR COVID19 test is performed by taking a nasal and pharyngeal (back of the throat) swab which is then placed in an appropriate container.

The COVID-19 PCR test requires a nostril/throat swab sample to be collected by our staff and sent back to our registered laboratory for testing.

Nostril/throat swabs are being used to rule out COVID-19 infection before travel or resuming other activities.

Sample can been rejected by the laboratory due to the sample not being fit for testing. In that case we can ask for a new sample or a refund can be issued.

If your test result is positive, you must not travel. You must follow local rules and guidance for positive corona virus cases.

If the result is inconclusive, you must take another test.

Many travellers are now required to take a COVID-19 PCR test, commonly known as the PCR Test for Travel. This is to show they are not carrying the virus and are Fit-to-Fly/Travel. It is also essential that the test is processed by a certified laboratory.

Most operators require that tests are carried out within 72 hours of travel however this window can vary so please check with your travel operator if you are unsure.

Laboratory will provide a test report within 24 to 36 hours after the sample is accepted by them.

Yes, once the results are available, you will receive a certificate that you can use to be admitted in the countries you want to go to. Laboratory will  send your result to your email address.

Yes, Sample collection kits can be purchased online and must be posted back to Laboratory. Kit needs to activated once sample are taken. Instructions will be included how to access the Laboratory portal. In-clinic tests are preferable to many customers as they  are done under the supervision of our expert clinical staff and dispatched promptly to the lab.

Yes, the laboratory we use is registered with and regulated by the Care Quality Commission and Public Health England.

These tests are 99.9% accurate and are approved by Public Health England.

Yes, If appointment for Fit to Fly or Test to Release is cancelled before 24 hours of appointment then amount will be refunded after £15 deduction of admin charges. Amount will not be refunded if cancelled within 24 hours. Day 2 only Day 2 and 8 test package is non refundable.

Refund & Compensation Policy

There are no exceptions to our no-refund and no-return policy. We are unable to issue a refund if the test booking reference number (LIVEC number) was generated by us and sent to you. Day 2 and Day 8 tests cannot be replaced with a home testing kit.

Once you have the Covid testing kits, you will not be able to return them to us. This is owing to the virus’s danger of spreading.
We are unable to issue a refund for delays in receiving testing kits or findings from the laboratory due to causes outside our control, such as postal delays or delays in the laboratory processing the kits.

If you submit an incorrect address, your kit will be delivered to the incorrect address. Therefore, the onus is on the customer to ensure that the right address is submitted.

Once you’ve purchased the day 2 and day 8 mandatory services, you won’t be able to cancel the contract. As per UK government guidelines, all positive and negative test results must be reported to Public Health England.

Please note that we use external laboratory for all PCR & Fit-to-fly tests and have no control over their processing times once we have couriered your sample. Laboratories may need to repeat tests or priorities other samples which could impact upon the time you receive your test. 1 Rapid Clinics is unable to provide any compensation for costs you may incur due to delayed results.

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